Pros of SurveyMonkey
Send surveys based on automated triggers from standard and custom objects in Salesforce.
Feedback can be analyzed in real-time in your Salesforce database to learn more about your customers and prospects.
Plug and play functionality means no training required.
Strong range of survey templates to choose from.
Custom logic, which is dependent on customer response.
Can handle qualitative and not just quantitative data.
Map SurveyMonkey surveys to any existing Salesforce object.
Create dashboards and reports.
Automated surveys enable you to convert leads.
AI calculates completion rates for surveys, and helps you improve upon pain-points.
Translation tools, enabling the survey to bridge language barriers.
Cons of SurveyMonkey
Design-wise, a bit out-dated.
Advanced functionalities are expensive
Some reviews suggest glitches in their website.
Dated look means respondents are not encouraged to complete the survey.
Features for Salesforce
Compatible with Enterprise, Unlimited, and Developer Editions.
Apps, tabs, and objects in this package don’t count against org limits.
Optimized for Lightning Experience.
Team Advantage Plan: +/- 24 dollars per user per month, Starting at 3 users, billed annually.
Team Premier Plan: +/- 54 dollars per user per month, Starting at 3 users, billed annually.