Top Solution for Salesforce Surveys
7 Best Salesforce Survey Tools
Surveys for Salesforce have taken off as the hot ‘it’ tool for teams who want to ensure automated, customized feedback. Everyone wants the #1 CRM tool managing their survey data, but between endless ads, spamming, and a market inundated with options, where do you start when choosing a Salesforce survey tool that is right for you and your company?
Luckily it’s not our first time at the rodeo, and we know a thing or two about creating dynamic surveys for Salesforce. For this article, we have selected 7 of the best survey tools for Salesforce based on features, support, pricing, and performance.
Why Salesforce Surveys?
Surveys help businesses figure out their strengths, pin-point weaknesses, and create products that people want to buy. Every industry needs them, and which company wouldn’t benefit through constructive feedback from clients and employees?
You must be thinking there are a host of great online survey tools such as Qualaroo, Picreel, and Google Forms, so why bother with Salesforce surveys?
Well for one, many of you might be using Salesforce as your CRM anyway, and in that case it only makes sense to connect feedback to your existing Salesforce records.
But if you aren’t using Salesforce, why start? Well, Salesforce provides automated processes, instant feedback, rich analytics, flexible designs, high-quality survey data in real-time, and sophisticated logic to customize questions for specific survey takers.
Salesforce provides some of its own survey tools, see Salesforce Surveys and Feedback Management, which we will discuss a little later. But this isn’t your only option, and there are a range of powerful survey tools, designed to integrate with Salesforce, and optimize your survey data.
Pros, Cons, Survey Pricing, and more…
Let’s get stuck in and talk about some of our favorite survey tools for Salesforce. Below we break down the pros and cons of each option, as well as let you know if they are going to break the bank.
SurveyMonkey is a big player in the survey industry, and there’s a good chance you have heard of their tools, or even used them already. The SurveyMonkey and Salesforce integration is one of their key offerings, but does the product quality back-up the brand?
Pros of SurveyMonkey
Cons of SurveyMonkey
Features for Salesforce
Survey Price
Verdict:
A solid option if you are willing to look past the design and pay a little extra for advanced features.
Alternatives to SurveyMonkey
Formstack call themselves a ‘workplace productivity platform’ and the company is all about delivering a range of business solutions to help you automate workflows, and speed up processes. Their products can be used to create online surveys, which are Salesforce integrated, and require zero code.
Pros of Formstack
Cons of Formstack
Features for Salesforce
Price
Verdict:
Useful no code drag-and-drop functionalities, but be prepared to deal with automated support, and AI, rather than chat to actual human beings.
Alternatives to Formstack
For those of you who don’t know, Survey Monkey actually purchased Get Feedback in 2019. Unlike Survey Monkey, Get Feedback was specially designed for the Salesforce ecosystem, and it’s really good at collecting customer experience data in their CRM.
Pros of Get Feedback
Cons of Get Feedback
Features for Salesforce
Price
Verdict:
One of the best products of its kind, but look out for any nasty surprises when you get a quotation.
Alternatives to Get Feedback
Salesforce Surveys and Feedback Management
Salesforce itself has had a go at creating survey tools and this has taken the form of its Surveys and Feedback Management. There are three types of licenses: Survey Response Pack, Salesforce Feedback Management – Starter, and Salesforce Feedback Management – Growth.
Pros of Salesforce Surveys and Feedback Management
Cons of Salesforce Surveys and Feedback Management
Features for Salesforce
Price
Verdict:
These are useful tools but Salesforce Surveys are not always robust enough to capture and report on all survey data. Also, while Salesforce is a world-leader, it doesn’t get full marks for usability.
Alternatives to Salesforce Surveys
Survey Force by Salesforce Labs
Salesforce labs is a pretty cool program, which enables Salesforce: We Bring Companies and Customers Together engineers, professional services staff, and other employees to share AppExchange apps. These apps come directly from work these individuals have done with customers of all backgrounds. As a result, there are a wide range of solutions, which can be used across diverse markets. And did we mention it’s free?
Pros
Cons
Price
Verdict:
If you don’t have a budget to speak of, and want to check out Salesforce surveys, this is worth a try.
You are going in with the knowledge that the product lacks certification, so don’t complain if the product quality is uneven.
Alternatives to Survey Force
Typeform is a well-established provider of online surveys and forms. Established in 2012, it integrates with big brands like Slack, Google, and of course Salesforce. Their solutions are boldly marketed as the opposite of boring, and like many of the products we have discussed, they pride themselves on being able to customize the survey experience.
Pros of Typeform
Cons of Typeform
Features
Price
Verdict:
Make this worth your while if you are willing to put time and effort into creating more sophisticated surveys.
Last but not least, we are also in the game of making smart, streamlined surveys for Salesforce. Partnering with Salesforce, Titan is a game-changer in the industry, and is making the world’s number #1 CRM accessible, and effortless for anyone to use. Easily set-up, automate, track, and collaborate on surveys with Titan’s code-free product.
Pros
Cons
Features
Price
Verdict:
We might be slightly biased on this one, but if you want a robust, easy to use, and cost effective survey solution for Salesforce, then look no further. For a best of breed product, value for money, and top-notch support Titan is a great option.
Salesforce Surveys Wrapped
And that’s a wrap on some of the best surveys for Salesforce on the global market right now. We hope you found this an interesting read and if you have feedback of your own, we would be delighted to hear from you.
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